For over 30 years we've been servicing our steam vapor systems in Everett, WA. To speak to someone about having your system serviced, call 1.800.997.6584 Monday through Friday 8:30 AM to 4:30 PM Pacific.
Limited Warranty (USA)
Your product has been manufactured, tested and inspected in accordance with carefully specified engineering requirements and is warranted to be free from defects in material and workmanship in accordance with the terms and conditions set forth below.
DURATION OF WARRANTY AND TO WHOM EXTENDED
This Limited Warranty for the steam vapor system shall be for the benefit of the original purchaser from the date of purchase as follows: Three (3) years on the boiler component and one (1) year on parts against defects in materials and/or workmanship. An Extended Warranty period applies to OEM product when equipped with TANCS water treatment component as designated herein with a YELLOW or BLACK stamp stating “TANCS”: Lifetime on the boiler component and one (1) year on parts against defects in materials and/or workmanship. This Limited Warranty does not cover products you buy from unauthorized resellers.
PARTS OF EQUIPMENT NOT COVERED BY WARRANTY
Certain parts of the equipment are not covered by this Limited Warranty because they require replacement in the course of use due to normal wear by reason of their characteristics. These are normal wear items such as cords, hoses, brushes, switches, squeegee blades, gaskets, etc.
EXCEPTIONS AND EXCLUSIONS FROM WARRANTY
This product incorporates a boiler powered by electricity and is to be used with the electrical current as indicated on the rating plate. This Limited Warranty does not apply to product, which has been subject to use on electrical current other than indicated on the rating plate. This Limited Warranty does not apply to product that has been subject to improper, unreasonable or negligent use, abuse, or the use of parts or accessories, which are not approved by the manufacturer. If repair is done on your equipment by anyone other than those authorized to perform such work, the manufacturer, at its sole option, may determine that this Limited Warranty will not be made. Use of any solution other than potable water will void warranty.
PROCEDURE TO BE TAKEN TO OBTAIN PERFORMANCE OF WARRANTY
To secure repair or replacement of parts under this Limited Warranty, the following procedure shall be taken. The inoperative product/accessories, together with satisfactory evidence of purchase date, must be delivered with shipping and delivery prepaid, to one of the following:
- Advanced Vapor Technologies
- The dealer from whom purchased
- Any distributor’s service station in the USA
- Any authorized service department in the USA
Upon compliance with the above, all warranted defects will be repaired or replaced, at no additional charge or cost to the customer, and the subject product shall be returned to the customer with all shipping and delivery charges prepaid.